Refund policy

Returns & Refunds

Memory Within Memorial Jewellery

We want you to be completely happy with your memorial jewellery. Every piece we create is made especially for you, so please take a moment to read our policy below.

Because our jewellery is bespoke and custom-made, we are unable to accept returns unless:

a) The item does not match your original order
b) The item is faulty due to a manufacturing issue

If your order is incorrect

If your jewellery does not match what you ordered, please email us at info@memorywithin.co.uk with:

  • Your order number

  • The name used on your order

  • A brief description of the issue

We will arrange a return and make it right as quickly as possible.

If your item is faulty

If there is a manufacturing fault, please email:

  • A clear photo of the issue

  • A short description of the problem

  • Your order number

to info@memorywithin.co.uk so we can assess and advise on the best solution.

Order cancellations

A refund can only be offered if you cancel before any work has started on your jewellery.

If you need to cancel, please contact us as soon as possible by email. Due to the nature of our work, orders often move into production quickly.

Once work has begun – or if your jewellery has already been made – we cannot offer a refund, as each piece is custom created using your supplied ashes or keepsakes.

Our promise to you

We truly care about every piece we make and every family we work with. We will always do our best to ensure you are happy with your jewellery and to resolve any concerns with kindness and honesty.

Memory Within has grown through personal recommendations, and we take great pride in treating our customers the way we would wish to be treated ourselves.