Terms of service
Terms & Conditions
Memory Within Memorial Jewellery
OVERVIEW
This website is operated by Memory Within Memorial Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Memory Within. Memory Within offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
If you do not agree to all the terms of this agreement, you may not access the website or use our services.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm you are at least the age of majority in your country of residence.
You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction.
You must not transmit any viruses or malicious code.
Any breach of these Terms may result in immediate termination of service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
Your content (excluding payment details) may be transferred unencrypted over networks. Payment information is always encrypted.
You agree not to reproduce, duplicate, copy, sell or exploit any part of the service without written permission.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. Content is provided for general information only and should not be relied upon without further verification.
We reserve the right to update or modify site content at any time.
SECTION 4 – PRICES & SERVICE MODIFICATIONS
Prices are subject to change without notice.
We may modify or discontinue services at any time without notice and will not be liable for any changes.
SECTION 5 – PRODUCTS & SERVICES
Our memorial jewellery is handmade to order and may have limited availability.
Due to the bespoke nature of our products (including ashes jewellery), returns and exchanges are subject to our Returns Policy.
We make every effort to display product images accurately but cannot guarantee colour accuracy on all screens.
We reserve the right to limit sales or quantities and discontinue products at any time.
SECTION 6 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders.
You agree to provide accurate billing and account details and to keep them updated.
Please review our Returns Policy for further details.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and are not responsible for their performance or reliability.
Use of optional tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or content accessed through links on our site.
SECTION 9 – COMMENTS & SUBMISSIONS
Any feedback, suggestions or content you submit may be used by us without restriction.
You agree your submissions will not violate third-party rights or contain unlawful material.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS & OMISSIONS
We reserve the right to correct errors or cancel orders if information is inaccurate.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, harassment, discrimination, uploading malicious code or violating intellectual property rights.
SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY
Our services are provided “as is” and “as available”.
Memory Within shall not be liable for any indirect or consequential damages arising from use of our site or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify Memory Within against any claims arising from your breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 16 – TERMINATION
These Terms remain in effect unless terminated by you or us.
We may terminate access if you breach these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Memory Within.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of England & Wales / United Kingdom.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance.
SECTION 20 – PAYMENT OPTIONS
We accept secure payments via Shopify checkout and approved providers.
(If you use Klarna, Stripe, PayPal – I can customise this section exactly.)
SECTION 21 – CONTACT INFORMATION
Questions about these Terms should be sent to: